The quality of care and support we provide to the people in our services is always our priority. We are proud of our commitment to quality and as a leading provider in the sector, we are consistently looking for ways in which we can improve and enable the people we support to live the lives they want; lives which are fulfilling, meaningful and happy.
We have are aiming to have Good and Outstanding services than any other provider in Health or Social Care, but we’re also not complacent and recognise there is always so much more that we could do. The people we support and their experiences are our best tutors and using their feedback, we will build better quality care for all.
Our quality goes beyond regulatory ratings, and whilst we place importance on creating Good and Outstanding services, this is just one of the many ways we measure quality and our other unique methods.
Internal quality audits – a robust system that occurs every quarter that reviews services for quality and compliance
Quality checkers – a team of people we support who formally apply and receive training to complete quality audits within services
Growing together groups – co-production of organisational plans and policy development involving people we support from across the regions
Quality roadshows – a series of events attended by service managers to share best practise and learning
STOMP pledge – an initiative to reduce unnecessary medication administration for the people we support
It can be hard to find the right setting for those living with challenging behaviours and even harder to find a provider that takes time to understand why the challenging behaviours occur in the first place.
Our staff are trained to observe potential triggers, create clear channels of communication and promote consistency that develops positive outcomes and minimises the occurrence of challenging behaviours.
We work with the people we support and their close network to establish behaviour patterns, remove barriers that restrict choice and equip people with the skills to reduce or self-manage their own behaviours.
Our staff are committed to delivering our Positive Behavioural Support Strategy and are trained in accordance with the principles of the MAPA programme.
We deliver accredited training programmes to our staff on MAPA, who utilise approved means of re-direction and physical intervention to manage challenging situations.
We base our approach around the individual, and while historical assessments can provide insightful backgrounds, they are not the sole basis of our support plans.
We provide a free homecare assessment of a person’s care needs at an initial home visit without obligation.
If you feel that you may benefit from the help we can offer then please do not hesitate to ring us on 0333 012 4384.
Get in touch for more information.